Botswana Insurance – Alpha Direct Insurance Co. - Compliance & Fraud Reporting
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Compliance & Fraud Reporting



Alpha Direct Insurance is an Authorised Financial Services Provider in terms of the Non-Banking Financial Regulatory (NBFIRA) Act.

Click here to see our NBFIRA license, Insurance Industry Act (Cap 46:01)

Should you wish to provide feedback on any matters relating to our compliance or non-compliance with NBFIRA kindly contact Alpha Direct Insurance on,

Tel: +267 3928264
If any NBFIRA-related complaint is not resolved, you may possibly refer the matter to NBFIRA:
Tel: +267 3102595
Fax: +267 3102376

Address: 3rd floor Exponential Building,
Plot 54351 New CBD,
Off PG Matante Road,

Private Bag 00314, Gaborone

Fraud reporting

Alpha Direct Insurance came up with a crime prevention initiative where fraud came be reported. The aim is to promote good governance and ethical business conduct.

The following is what can be reported: Potential fraudulent activities Dishonesty pertaining to any claim If there is any suspicions regarding any client or staff and other stake holders committing fraudulent acts pertaining to a claim report these; Fraud Line: or +267 3928264

How to Handle Customer Complaints?

  Download Complaint Handling Procedure (PDF)