Alpha Direct Respects Your Privacy

Alpha Direct Insurance Company (Pty) Ltd (Alpha Direct) recognizes the importance of protecting your personal information. By using our website or our mobile app, you understand and agree to the following:

• We reserve the right, at our discretion, to modify or remove portions of this internet privacy policy at any time. This privacy policy is in addition to any other terms and conditions applicable to the web site/mobile app. Alpha Direct makes no representations about third party web sites that may be linked to this web site or app. By using our Website or app, you agree to the terms and conditions contained in this privacy policy and/or any other agreement that we might have with you. If you do not agree to any of these terms and conditions, you should not use this site, app or any of our benefits or services. You agree that any dispute over privacy or the terms contained in this privacy policy, or any other agreement we have with you, will be governed by the laws of Botswana. You also agree to arbitrate such disputes in Botswana, and to abide by any limitation on damages contained in any agreement we may have with you.
• You should check our website frequently to see the current privacy policy that is in effect and any changes that may have been made to it. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this website.
• This privacy policy should be reviewed regularly to ensure that you are updated on changes made to its content.
• Alpha Direct defines personal / individual information as all information specific to yourself or your device that you provide to us over the Internet or any other channel. This includes personal data that you provide us to obtain an online quotation, questions you ask via e-mail or your personal policy data that you may wish to review or amend. We collect your personal information directly from you when you complete a product application form. When you are browsing our website, we may collect information from you, such as your internet address and server logs.
• Alpha Direct maintains the utmost regard for the privacy of all our clients and will use collected personal data as appropriate in the normal course of business to provide you with the products and services requested. Alpha Direct will also use this information to positively identify you when you contact us online, over the phone, email or other medium.
• Alpha Direct does not and will not sell or provide personal information to third parties for explicitly unauthorised use. We may, however, share personal information with our business partners if that information is required to provide the product or service that could be directly associated with your insurance with us. However, our business partners will adhere to using any information only as directed by Alpha Direct.
• We value the information that you choose to provide us and will, therefore, take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
• Alpha Direct uses the best technology and encryption to prevent unauthorised access to your personal information when registering and transacting on our Website.
• When you use the online services or facilities provided by us, access to your personal information or to transact on-line would require a policy or claim number, username, and password to validate your identification and enable access to our secure environment. You should keep this information confidential and ensure that you do not disclose it to anyone. Therefore to ensure continuance in preventing unauthorised access to your information we recommend that you change your password on a monthly basis or, immediately should your password be compromised in any way.

Collection and Use of Personal Information

Alpha Direct defines personal/individual information as all information specific to yourself or your device that you provide to us via the Internet or other channels. This includes:

• Communicate with you and others as part of our business.
• Send you important information regarding changes to our policies, other terms and conditions, our website and other administrative information.
• Make decisions about whether to provide insurance; provide insurance and assistance services, including claim assessment, processing, and settlement; and, where applicable, manage claim disputes.
• Prevent, detect, and investigate crime, including fraud and money laundering, and analyse and manage other commercial risks.
• Carry out market research and analysis, including satisfaction surveys.
• Provide marketing information to you (including information about other products and services offered by selected third-party partners) in accordance with preferences you have expressed.
• Personalize your experience on our website by presenting information and advertisements tailored to you.
• Identify you to anyone to whom you send messages through our website.
• Resolve complaints, and handle requests for data access or correction.
• Comply with applicable laws and regulatory obligations such as those relating to anti-money laundering and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities.
• Establish and defend legal rights; protect our operations or insurance business partners, our rights, privacy, safety, or property, you or others; and pursue available remedies or limit our damages.
• To detect and prevent fraud and crime.
• To detect and prevent money laundering.
• To meet our obligations under an agreement with you.

When browsing our website, we may collect information such as your internet address and server logs.

Alpha Direct uses collected personal data appropriately to provide requested products and services and to positively identify you when you contact us.

Data Protection

We use the best technology and encryption to prevent unauthorized access to your personal information. When using online services, you must provide a policy or claim number, username, and password for secure access. We recommend changing your password monthly or immediately if compromised.

How We Use Your Information

• Communicate with you and others as part of our business.
• Send important updates regarding policies, terms, and conditions.
• Prevent and investigate fraud, money laundering, and other crimes.
• Perform market research and satisfaction surveys.
• Provide personalized marketing information based on your preferences.
• Comply with legal obligations and regulatory requirements.
• Protect our operations, rights, and the safety of you and others.

Cookies

We use cookies to personalize your visits by analyzing web traffic and enhancing our website. Cookies are small text files stored on your device. They help us improve user experience without accessing your personal device data.

You can manage cookies via your browser settings, but declining cookies may limit website functionality.

Data Retention

We retain your personal information for as long as necessary, considering the purpose of collection or as required by law. After this period, we take steps to destroy or de-identify the data.

Third-Party Information Sharing

We share your data only when:

• You consent to it.
• Required by law or court order.
• Necessary for legitimate interests.
• Public interest mandates it.

Contact Information

For questions or concerns about our Privacy Notice, contact our Data Protection Representative at:

• Email: DPO@alphadirect.co.bw
• Phone: (+267) 392 82 64
• Website: www.alphadirect.co.bw

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