The Alpha Direct Difference » Awesome Service » Outstanding Value for money » Easy Claims Process
Why you should 'Go-Direct' with Alpha Direct
AWESOME service: We set the standard! Insurance should never be
a hassle. We are committed to ensuring that our clients are given the
excellent service they deserve.
Speedy claims: We are committed to fast, fair and efficient claims
Call centre: We deal with you telephonically, so it’s a no-fuss
arrangement which saves you time.
No waiting: On average we answer the telephone within a few seconds
and are able to resolve your query on a ﬁrst call basis.
Out Standing Value for Money
This is how we can save you money:
A better deal for you: People save money every month
by joining Alpha Direct, so it’s really worth getting a quote – you’ve got
nothing to lose.
Low, ﬂexible excesses: You can select a low ﬁxed or percentage excess, irrespective of the value or nature of your claim. This avoids any nasty surprises
relating to additional excesses for vehicle damage or write-o claims, as well as homeowners or business related claims. You can select an excess option on that will suit your pocket. A higher excess will reduce your premium and for a higher premium you will get a lower excess.
Guaranteed premiums: We guarantee your premiums for 12 months whether you claim or not.
Individualised premium calculation: Your premium is calculated according to your risk proﬁle. Lower risk clients do not subsidise higher risk clients.
Easy Claims Process
No need to run around and waste your time getting comparative quotes: When you claim, we do all the work for you.
A select panel: We have a hand-picked panel of service providers (e.g. panel beaters, builders, plumbers) who work to the high standards we expect from them, backed with the necessary guarantees to keep our clients happy.
Advanced systems: Our advanced systems and highly trained staﬀ are able to ensure the speedy processing of claims.
Car theft claims: There is no six-week waiting period for a stolen vehicle claim to be processed. Valid claims are paid out as soon as the necessary administrative process has been completed.
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Alpha Direct Insurance Company (Proprietary) Limited is an Authorised Financial Services Provider | NBFIRA License No. 2/9/179